Privacy Policy

Effective Date: July 27, 2026

Last Updated: July 27, 2026

Eco Support Products, operating through the EcoFoot brand (“EcoFoot,” “we,” “us,” or “our”), respects your privacy and is committed to responsibly handling the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request product information or quotations, place an order, communicate with a sales representative, create or use an account, or otherwise interact with EcoFoot.

By using our website or providing personal information to us, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by EcoFoot through:

• our websites and online storefronts;
• Shopify-hosted pages, checkout functions, and customer accounts;
• product-information and quotation request forms;
• telephone, email, text-message, and in-person communications;
• sales representatives, distributors, contractors, and service providers;
• customer service, technical support, and warranty processes;
• marketing campaigns, newsletters, and digital advertising;
• trade shows, industry events, and business-development activities;
• our current or future customer and representative portals; and
• other services that refer or link to this Privacy Policy.

This Privacy Policy does not apply to information that is not considered personal information under applicable law, including certain business contact information used solely for professional or commercial communications where permitted.

2. Who We Are

EcoFoot supplies support products and related solutions for mechanical, electrical, plumbing, roofing, construction, industrial, and commercial applications.

Our products and services may include equipment stands, pipe supports, duct supports, custom supports, product-selection assistance, quotation services, order coordination, installation information, technical documentation, and related customer support.

For the purposes of this Privacy Policy, Eco Support Products is responsible for the personal information under its control, including personal information processed on our behalf by third-party service providers.

3. What Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include the following categories.

Contact and Identity Information

• name;
• company or organization name;
• job title or professional role;
• email address;
• telephone number;
• billing, shipping, or business address; and
• account username or other account identifiers.

Order and Transaction Information

• products requested, quoted, purchased, returned, or reviewed;
• order numbers, quotation numbers, and purchase-order details;
• billing and shipping information;
• payment status and transaction records;
• tax-related information;
• delivery instructions;
• customer account history; and
• warranty, return, refund, and service information.

Payment-card information may be collected and processed directly by Shopify, payment processors, financial institutions, or other payment service providers. EcoFoot may not receive or retain complete payment card numbers.

Product, Project, and Technical Information

• project name or project location;
• construction, mechanical, roofing, or equipment requirements;
• product dimensions and specifications;
• loading, weight, spacing, or installation requirements;
• drawings, plans, photographs, schedules, and technical documents;
• requested product configurations or custom-fabrication details;
• installation questions and support history; and
• other information submitted as part of an inquiry or quotation.

Please avoid including unnecessary personal information in project drawings, plans, photographs, or technical documents submitted to us.

Communications Information

• emails, contact-form submissions, and correspondence;
• telephone-call notes and customer-service records;
• text-message communications;
• survey responses and feedback;
• requests, complaints, and support inquiries; and
• communications with our sales representatives.

Website and Device Information

• Internet Protocol address;
• browser type and version;
• device type and operating system;
• language and regional settings;
• referring and exit pages;
• pages viewed and links selected;
• date, time, and duration of visits;
• approximate geographic location derived from an IP address;
• cookie identifiers and similar online identifiers; and
• website interaction, performance, and diagnostic information.

Marketing Information

• email-subscription preferences;
• marketing consent and opt-out status;
• advertising interactions;
• campaign source information;
• interests inferred from website activity; and
• responses to promotional communications.

4. How We Collect Personal Information

We may collect personal information in the following ways.

Directly From You

We collect information that you provide when you:

• submit a website form;
• request a quotation or product recommendation;
• contact a sales representative;
• create or use an online account;
• place or manage an order;
• request technical, installation, or warranty assistance;
• subscribe to marketing communications;
• participate in a survey or promotion; or
• communicate with us by email, telephone, text message, or in person.

Automatically Through Our Website

We and our service providers may automatically collect certain technical and usage information through cookies, pixels, scripts, server logs, software development kits, and similar technologies.

From Organizations and Business Partners

We may receive information from:

• your employer, contractor, consultant, architect, engineer, or project partner;
• distributors, dealers, and sales representatives;
• shipping and logistics providers;
• payment processors and financial institutions;
• customer relationship management providers;
• inventory and accounting platforms;
• advertising and analytics providers;
• publicly available business sources; and
• other persons or organizations involved in a transaction or project.

5. Why We Collect and Use Personal Information

We may collect and use personal information for the following purposes:

• to respond to inquiries and provide customer service;
• to identify appropriate products or support configurations;
• to prepare estimates, proposals, and quotations;
• to process, fulfill, ship, and manage orders;
• to communicate about order status, delivery, installation, or service;
• to administer customer and representative accounts;
• to provide technical documents, drawings, manuals, and installation materials;
• to process payments, refunds, returns, warranties, and credits;
• to maintain financial, tax, inventory, and transaction records;
• to manage customer, contractor, distributor, and representative relationships;
• to operate, maintain, personalize, and improve our website and services;
• to understand website traffic and user behaviour;
• to measure advertising and marketing effectiveness;
• to send marketing communications where permitted;
• to prevent fraud, abuse, security incidents, and unlawful activity;
• to enforce our agreements, policies, and legal rights;
• to comply with legal, regulatory, insurance, and contractual requirements;
• to investigate and respond to disputes, complaints, or claims; and
• for other purposes that are identified when information is collected.

We seek to collect only the information reasonably necessary for the purposes identified. Canadian privacy guidance requires organizations to limit collection to what is needed and to use or disclose information only for appropriate identified purposes. :contentReference[oaicite:1]{index=1}

6. Consent and Other Legal Authority

Where required, EcoFoot obtains consent before or at the time personal information is collected, used, or disclosed.

Consent may be:

• express, such as selecting a checkbox or submitting a request;
• implied from your actions and the reasonable expectations of the interaction; or
• provided by an authorized representative acting on your behalf.

The appropriate form of consent depends on the sensitivity of the information and the circumstances in which it is collected.

You may withdraw consent to certain uses of your information, subject to legal, contractual, and operational restrictions. Withdrawing consent may prevent us from providing a requested product, service, account function, quotation, or transaction.

In some circumstances, applicable law permits or requires us to collect, use, or disclose personal information without consent.

7. How We Disclose Personal Information

We do not disclose personal information except as described in this Privacy Policy, with your consent, or as permitted or required by law.

We may disclose information to the following recipients.

Shopify and Ecommerce Providers

Our online store may be hosted and supported by Shopify. Shopify may process information required to provide storefront, checkout, customer-account, fraud-prevention, analytics, privacy, and ecommerce functions.

Payment Processors and Financial Institutions

Payment information may be disclosed to payment gateways, banks, credit-card networks, financing providers, fraud-prevention services, and other organizations involved in processing or verifying a transaction.

Shipping, Logistics, and Fulfillment Providers

We may provide contact, address, order, and delivery information to carriers, warehouses, suppliers, distributors, customs brokers, and other organizations involved in fulfilling or delivering an order.

Business Technology Providers

We may use third-party providers for:

• website hosting and ecommerce;
• customer relationship management;
• inventory and order management;
• accounting and invoicing;
• email and communications;
• cloud storage and document management;
• analytics and website performance;
• advertising and marketing;
• security and fraud prevention; and
• technical support and software maintenance.

These providers may process personal information only as necessary to perform services for us, subject to their contractual terms and applicable law.

Professional Advisors

Information may be disclosed to lawyers, accountants, auditors, insurers, consultants, and other professional advisors where reasonably necessary.

Corporate Transactions

Personal information may be disclosed in connection with a proposed or completed financing, merger, acquisition, reorganization, sale of assets, transfer of business, insolvency, or similar corporate transaction, subject to appropriate confidentiality protections.

Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe it is necessary to:

• comply with a subpoena, warrant, court order, or legal process;
• respond to a lawful request from a regulator or government authority;
• investigate fraud, security incidents, or unlawful activity;
• protect the rights, property, safety, or security of EcoFoot or others;
• establish, exercise, or defend legal claims; or
• comply with other applicable legal requirements.

8. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

• operate essential website and checkout features;
• remember preferences and account sessions;
• maintain security and prevent fraud;
• understand website usage and performance;
• identify technical errors;
• measure advertising performance;
• personalize content or marketing; and
• support integrations with third-party services.

Some cookies are necessary for the website to function. Other cookies may be optional, depending on your location and applicable law.

You may be able to manage cookies through our cookie-consent tool, Shopify’s customer privacy controls, or your browser settings. Disabling certain cookies may affect website functionality. Shopify provides merchants with tools for privacy policies, cookie banners, and data-sharing opt-out pages, but those settings must still be configured for the regions in which the store operates. :contentReference[oaicite:2]{index=2}

9. Analytics and Advertising

We may use analytics and advertising services to understand website usage, evaluate marketing performance, and improve our services.

These providers may receive device information, cookie identifiers, IP addresses, browsing activity, conversion information, or other online activity data.

Depending on the services enabled, information may be used to:

• measure website traffic and user engagement;
• attribute inquiries or purchases to marketing campaigns;
• create or measure advertising audiences;
• limit repeated advertising;
• detect fraudulent or invalid traffic; and
• display advertising on third-party platforms.

Your browser, device, advertising platform, or our cookie controls may provide options for limiting certain advertising or analytics activities.

10. Marketing Communications

We may send promotional emails, product announcements, industry information, or other marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us.

Even after opting out of promotional communications, we may continue sending non-promotional messages relating to:

• orders and deliveries;
• quotations and active inquiries;
• customer accounts;
• warranties or service requests;
• security or privacy notices; and
• other existing business relationships.

11. Third-Party Websites and Services

Our website may link to websites, applications, documents, maps, videos, social-media platforms, or services operated by third parties.

EcoFoot does not control the privacy, security, accessibility, or content practices of third-party services. This Privacy Policy does not apply to information collected independently by those third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

12. Cross-Border Processing

EcoFoot and its service providers may store or process personal information in Canada, the United States, or other jurisdictions.

When information is processed outside your province, territory, or country, it may be subject to the laws of the jurisdiction where it is stored or processed. Courts, law-enforcement agencies, regulators, or other authorities in those jurisdictions may be legally entitled to access the information.

Where appropriate, we use contractual, administrative, and technical measures intended to protect personal information transferred to service providers.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and operational requirements, resolve disputes, enforce agreements, and maintain appropriate business records.

Retention periods may depend on:

• the nature and sensitivity of the information;
• the duration of our relationship with you or your organization;
• order, warranty, project, and product-lifecycle requirements;
• tax, accounting, insurance, and legal obligations;
• limitation periods for possible claims;
• security and fraud-prevention requirements; and
• the purposes for which the information was collected.

When information is no longer required, we may securely destroy, delete, anonymize, or de-identify it, subject to technical and legal limitations.

14. How We Protect Personal Information

EcoFoot uses reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, copying, or destruction.

Safeguards may include:

• access controls and user authentication;
• role-based limitations on information access;
• secure hosting and encrypted communications where appropriate;
• password and account-security measures;
• vendor and service-provider assessments;
• confidentiality obligations;
• employee and contractor training;
• system monitoring and backups;
• incident-response procedures; and
• secure disposal or deletion practices.

No online transmission or storage system is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for protecting your account credentials and for notifying us promptly if you suspect unauthorized activity. PIPEDA guidance requires safeguards appropriate to the sensitivity of the information and protection against unauthorized access, use, copying, modification, disclosure, loss, or theft. :contentReference[oaicite:3]{index=3}

15. Privacy and Security Incidents

If EcoFoot becomes aware of a privacy or security incident involving personal information, we will investigate and respond in accordance with applicable law and our internal procedures.

Where legally required, we may notify affected individuals, privacy regulators, law-enforcement authorities, insurers, service providers, or other relevant parties.

Canadian organizations subject to PIPEDA may be required to report and notify breaches that create a real risk of significant harm and to maintain records of security-safeguard breaches. :contentReference[oaicite:4]{index=4}

16. Your Privacy Rights

Depending on your location and subject to applicable legal exceptions, you may have the right to:

• ask whether we hold personal information about you;
• request access to personal information under our control;
• request correction of inaccurate or incomplete information;
• withdraw consent to certain uses of information;
• unsubscribe from marketing communications;
• request deletion or restriction where applicable;
• object to certain processing activities where applicable;
• request information about our service providers or processing practices; and
• challenge our compliance with applicable privacy requirements.

Rights are not absolute. We may decline or limit a request where permitted or required by law, including where information:

• is protected by legal privilege;
• contains confidential commercial information;
• relates to another person;
• cannot be disclosed for legal, security, or fraud-prevention reasons;
• must be retained under law; or
• cannot reasonably be separated from other protected information.

PIPEDA generally gives individuals a right to request access to the personal information an organization holds about them, subject to exceptions. :contentReference[oaicite:5]{index=5}

17. How to Make a Privacy Request

To submit a privacy request, contact us using the information in the “Contact Us” section below.

Your request should include:

• your full name;
• your preferred contact information;
• your relationship with EcoFoot;
• a clear description of the information or action requested; and
• any relevant order, quotation, project, or account details.

We may need to verify your identity before processing a request. We will use information provided for verification only for identity, security, fraud-prevention, and request-administration purposes.

We will respond within the period required by applicable law. Where additional time is permitted and reasonably necessary, we may notify you of an extension.

18. Accuracy of Personal Information

We take reasonable steps to keep personal information accurate, complete, and current where it is used to make a decision about you or to provide products or services.

You are encouraged to contact us when your contact, account, shipping, billing, project, or other relevant information changes.

19. Children’s Privacy

Our website and services are intended primarily for businesses, tradespeople, contractors, consultants, property professionals, distributors, and adult customers.

We do not knowingly collect personal information directly from children for commercial purposes without appropriate authorization. If you believe that a child has submitted personal information to us without proper consent, please contact us so that we can review the matter.

20. Business Contact Information

EcoFoot may collect and use business contact information, such as an employee’s name, professional title, business email address, business telephone number, and workplace address, for legitimate commercial communications and relationship management.

Some business contact information may be excluded from certain privacy-law requirements when used solely to communicate with an individual in relation to their employment, business, or profession.

21. Automated Tools and Product Recommendations

EcoFoot may use automated tools, product filters, calculators, recommendation systems, artificial intelligence, or similar technologies to assist with product discovery, customer support, quotation preparation, technical interpretation, or website functionality.

Information entered into these tools may include project dimensions, equipment details, loading requirements, support requirements, product preferences, and related technical information.

Automated outputs are provided for informational and support purposes and may not account for every project, site condition, code, engineering requirement, installation condition, or safety factor.

Customers remain responsible for confirming product suitability and obtaining appropriate professional, engineering, architectural, or installation advice where required.

We may review tool interactions to improve accuracy, safety, performance, and customer service. We will handle personal information associated with those interactions in accordance with this Privacy Policy.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, business operations, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Where required by law, we may provide additional notice or obtain renewed consent.

Your continued use of our website or services after an updated policy becomes effective means that the revised policy will apply to subsequent interactions, subject to applicable law.

23. Questions and Complaints

You may contact us with questions, concerns, or complaints about this Privacy Policy or our handling of personal information.

We will review privacy complaints fairly and will take reasonable steps to investigate and address substantiated concerns.

Individuals must be able to challenge an organization’s compliance with PIPEDA’s fair-information principles through the person responsible for privacy compliance. :contentReference[oaicite:6]{index=6}

24. Contact Us

Privacy inquiries and requests may be directed to:

Privacy Officer
Eco Support Products / EcoFoot
Email: office@ballycorp.ca
Telephone: (226) 927-6119

Please include “Privacy Request” in the subject line of email correspondence so that we can direct your request appropriately.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable provincial, territorial, state, national, or regional privacy regulator.